Service and spare parts for Chocoma machinery

This page is for producers who already have a Chocoma machine.

Who to contact

If you bought your machine through a distributor, contact them. Otherwise, contact us directly in Denmark.

When you write to us

The more you can tell us, the faster we can help. Model, serial number, roughly when the machine was delivered, and what it is doing or not doing.

A few photos of the machine, or of the part causing trouble, are often the quickest way for us to see what you are looking at.

If you do not have all of it, write anyway.

Spare parts

Some parts are specific to Chocoma machines and are not used anywhere else. Those we can normally always supply, also beyond twenty years.

As a minimum we can supply parts for machines delivered within the last twenty years, and usually for machines up to fifty years old.

The exception is electrical and electronic components. These come from component suppliers and have shorter production lives than mechanical parts. Where an original is no longer available, we can usually find a replacement.

We would rather not call this a guarantee, because we cannot promise what a component supplier will do years from now. It is how it has worked so far.

What you can check yourself

Start with the operational manual for your machine.

There is a limit to how much can be assessed from the outside. But some things are visible. Are the vanes in the pump worn? Are the POM bearings worn? Is chocolate escaping anywhere a seal or gasket has stopped sitting tight?

If something looks wrong, or you are not sure what you are looking at, ask.

Contact us

Write to chocoma@chocoma.com or call +45 3641 4200.

We have built and serviced chocolate machinery in Denmark for more than 75 years.